What is the return and exchange policy and which goods can be returned or exchanged?
According to the Russian legislation (RF Government Resolution of January 19, 1998 № 55) hosiery products are not subject to exchange and returns. Nevertheless, If you are not fully happy with the hosiery products you have purchased, we can consider your claim on return or exchange. All other products can be returned or exchanged in accordance with the Russian Consumer Protection Law. Just email us within 14 days of receipt, providing the goods are in original resalable condition.
What is the return and exchange policy for proper quality and defective goods?
We try hard to control all the goods in stock to be in proper quality and conditions. And any purchased item can be returned and exchanged in accordance with the Russian Consumer Protection Law. An exclusion may be for the category of goods regulated by RF Government Resolution of January 19, 1998 № 55.
Who pays for the return or exchange delivery?
In case of return or exchange delivery, customer takes it for its own expense.
What is the terms of money refund and how long does it take?
Once an item is returned you will be entitled to receive an exchange or a refund. In case if a whole order including all items is returned then the refund will include the original delivery cost. In case if the returning items are a part of an order but not the whole order, then the refund is only for the returning items. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. The refund transaction will appear immediately in your PayPal account, however It can then take from 3 to 10 working days for the funds to appear on your card.
How can an item be exchanged or returned?
The goods purchased in our web-store can be exchanged or returned within 14 days of receipt, providing the goods are in original resalable condition. The return address is indicated on the package of your order. You can return your order by sending it via your local postal service. Please email us to firstname.lastname@example.org beforehand if you intend to return or exchange.